Shipping Info for Barbie Dolls

How can I track my package?

If tracking details are available, it is possible to track your package by way of the Your Orders page. Just click "Track Package" beside the delivery you want to follow.

Why didn't my order qualify for FREE Shipping?

Both items ordered plus the shipping address has to be qualified for FREE Shipping. FREE Shipping page has more details about what items and addresses are considered.


To take advantage of FREE Shipping:

  • Place at least $25 of eligible products inside of your Shopping Cart.
  • Go to checkout.
  • Ship your items to only one U.S. address.
  • Select "Group my items into as few shipments as possible" as your shipping preference.
  • Select FREE Shipping as the shipping speed. The transaction will be delivered within 5-8 business days after all of the items are available to ship (including pre-order items).
  • Place your order, and enjoy the free postage!

International Shipping

We gladly accepts orders from all everywhere. Available brands, shipping rates and charges can differ according to delivery address for your order.

To view the shipping rate information specific for your order's destination, find your region.

There could be limitations on where and whether vendors offer international shipping. To find out more, visit our the vendors international shipping details page.

Read more about shipping to U.S. protectorates or APO, FPO, or DPO addresses.

Your packages could possibly be controlled by the customs fees and import duties of the country where you've your order shipped. These charges are often the recipient's responsibility. For further details, check out Restrictions (which apply at all international shipments) and Import Fees Deposits within the resellers Global shipping page.


The following items can be shipped to just about all destinations outside the U.S.:

  • Books*
  • DVDs
  • Music
  • VHS videos

* Note: Books that need special handling because they are extremely heavy (by way of example, multi-volume sets) cannot be shipped beyond the U.S. If it is the situation, it will likely be noted within the product detail page.


For products shipped internationally, take note that any maker warranty may not be valid; manufacturer service options will not be available; product manuals, instructions and safety warnings might not be in destination country languages; the products (and accompanying materials) may not be made in accordance with destination country standards, specifications, and labeling requirements; as well as products may not conform to destination country voltage and other electrical standards (requiring usage of an adapter or converter if appropriate). You will be responsible for assuring the product may be lawfully imported towards the destination region. When ordering the recipient will be the importer of record and must satisfy all legislation within the destination country.


Your privacy is very important to us, therefore we recognise that you care about how details about the transaction is utilized and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are susceptible to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, for instance titles, to our international carriers, and such information may be conveyed by the carriers to customs authorities in an effort to facilitate customs clearance and satisfy local laws.

If the order is a gift, the package is designated "Gift," but the tariff of the item is still stated within the customs form.

Customs authorities require value of the present item to be stated directly on the package.

Returns & Replacements

The above mentined terms (including, if applicable, terms in connection with the Import Fee Deposit) also relate to the shipment of any replacement product which may be shipped if there is a problem with the shipment. Any time you return a product to us, you'll be the exporter in the destination country. Title and chance of loss transfer to us upon receipt at our fulfillment centers. For more information please makes use of the "Contact Us" form page.

Customs, Duties, and Taxes

You will be accountable for assuring the product might be lawfully imported to your destination country. When ordering the recipient is the importer of record and should adhere to all procedures of the destination country. Orders which are shipped to countries outside of the United States could be susceptible to import taxes, customs duties and fees levied by the destination country. The person receiving an international shipment can be governed by such import taxes, customs duties and fees, which are levied after a shipment reaches your country. Additional charges for customs clearance have to be borne with the recipient; we have no control of these charges and can't predict what they might be. Customs policies vary widely from country to country; you need to speak to your local customs office for additional information. When customs clearance procedures are required, it may cause delays beyond our original delivery quotes.

Shipping Costs and Times by Geographical Region

When orders shipped internationally make it to the destination country, they may be governed by customs clearance procedures which may cause delays beyond original delivery estimates.

Vendors could possibly have policies that are different from our conditions and terms. For items you have purchased with a vendor, please see the applicable seller's policies for any other terms and conditions which could apply to your purchase of such merchandise.

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